FAQs

1. When will my Pointe Box ship?

All Pointe boxes will ship by the 25th of the month they are purchased.

2. Why can’t I buy a Pointe box for the current month?

Pointe boxes will be for sale from the 1st through the 15th of each month. I will need time to hand-assemble all purchases. Boxes will be ready to ship by the 25th of each month. If it is after the 15th of the month, you will need to wait to purchase the following month’s Pointe Box. For example, the September box will be for sale from August 1-August 15. They will ship by August 25 so that your Pointe box will arrive at the very beginning of September and you can start stitching!

3. How can I know what the patterns for the box look like?

The day before each box goes live on the website, I will do a live reveal in my Facebook VIP group. If you would like to get the sneak peek, join my group by clicking this link: Windswept Dancer on Facebook

4. Can I return my Pointe Box?

If your Pointe box is not as advertised, you may return your purchase, in it’s original packaging within 30 days of receiving it. The products must be in like-new condition and able to be restocked. Upon receipt of the return, you will receive a coupon for store-credit of the original purchase price.

5. Something went wrong with the box, what do I do?

If something is missing, or there is a problem with your Pointe box purchase, please email me at windsweptdancerstudio@gmail.com, or use the contact me link on the website and I will do my best to rectify the situation immediately.

6. Will my subscription automatically renew next month?

You will not be charged for future Pointe boxes. If you would like to purchase another box, you will need to visit the website again and purchase another. I do not ever want my customers to be charged for something they do not want.

7. I don’t like the pattern of this month’s Pointe box. Can I return it?

Patterns are meant to be a surprise, however, if you would like a sneak peek of the charts before you make your purchase, be sure to visit my Facebook group. I will do a live reveal on the last day of the month for the subsequent box. Click here to join!